Website Subscription Agreement

This is a business-to-business agreement. By accepting it you confirm you are acting in the course of a business (as a sole trader, partnership or company), not as a consumer. You accept this agreement by whichever of these happens first: replying to our onboarding email to confirm acceptance; authorising a Direct Debit mandate that references this agreement; or paying our first invoice. The version and date above tell you which edition you accepted — we archive every version.

For the monthly fee, we will:

New pages beyond the original build, redesigns, new features (such as booking systems or online payments), ongoing SEO or marketing campaigns, paid advertising management, writing new content for you, and email hosting are not included. We're happy to quote for any of these separately.

The price is the monthly amount stated in your proposal, or otherwise agreed with you in writing at signup. You pay by Direct Debit, collected through GoCardless against our invoice, starting on or before the day your site goes live. We are not currently VAT registered, so no VAT is added; if we register for VAT in future we will give you at least 30 days' notice before VAT appears on your invoices.

We can change the monthly price by giving you at least 30 days' notice by email. If you don't want to pay the new price, you can cancel before it takes effect (clause 6) and you'll never pay more than the price you signed up at.

Your subscription runs month to month. Either of us can end it by giving 30 days' notice by email at any time. There is no minimum term and no cancellation fee.

At the end of your notice period your website comes down. We will, free of charge and within 30 days:

The website's code, design and underlying templates remain ours (clause 8), so the site itself does not transfer — but everything that is yours does.

We own the website code, design system and templates, and we licence them to you for use in your website while you subscribe. You own your business name, logo, photos, text, reviews and anything else you supply or add through the editor, and you licence us to publish that content on your website. Neither of us gains ownership of the other's property through this agreement.

If we register a domain for you: it is registered for your benefit, you are entitled to be named as the registrant, and on cancellation we will transfer it to you (or your new provider) free of charge. We will never hold your domain hostage.

If you already own a domain: it stays entirely yours. We only need DNS access (or the specific records to be set) to point it at your website, and we'll hand back or undo that configuration on request.

You promise that you own, or have permission to use, everything you give us or publish through the editor — especially photographs — and that factual claims on your site (qualifications, accreditations such as Gas Safe or NICEIC, reviews, guarantees) are true and up to date. If a third party brings a claim against us because of content you supplied or published, you agree to cover our reasonable costs and losses from that claim.

Your site must not be used for anything unlawful, misleading or infringing. If we reasonably believe content on your site breaks the law or this agreement, we can take that content (or if necessary the site) down — we'll tell you first where practical, and work with you to put things right.

We look after your site with reasonable skill and care and aim to keep it online at all times, but we do not guarantee uninterrupted availability. Your site runs on third-party infrastructure (hosting, content-management and domain providers), and their outages, as well as planned maintenance, can cause interruptions that are outside our control. We keep backups of your site content. If your site goes down, we'll work to restore it as quickly as we reasonably can.

Our total liability to you under this agreement is capped at the amount you have paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses — including lost business, lost profits or lost opportunities while your site is unavailable. Nothing in this agreement excludes liability that cannot legally be excluded, including for death or personal injury caused by negligence, or for fraud.

For personal data collected through your website (such as contact-form enquiries from your customers), you are the data controller and we are your data processor under UK GDPR. We only process that data to operate your site and pass enquiries to you, we don't sell or reuse it, we use reputable service providers to store and transmit it, and we delete or return it when the agreement ends. Your site includes a privacy policy page describing this to your visitors. Each of us agrees to comply with data protection law that applies to us.

Missed payments: if a Direct Debit fails we'll retry it and email you. If payment is still outstanding 7 days after our warning email, we may suspend your website until the account is settled. Suspension doesn't pause the subscription or the notice period.

Notices: formal notices under this agreement (including cancellation) are valid by email — ours to the address you gave at signup, yours to alex@palmbay.digital.

Law: this agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.